It’s no secret we love our clients. At Loot, our relationship with you is our highest priority, and that includes being as transparent as possible when it comes to any changes that may affect current or future orders. We truly appreciate – and aim to maintain! – your continued trust in us to be a part of your events, and to do what we can to help make them unforgettable.
That said, we’ve made some changes to our general policies regarding payment and delivery, and we want to share them with you.
— First, as you know, the pandemic’s far-reaching implications have financially affected countless companies – and those in the event industry, especially. We would love to say we’ve been resistant to those effects and to the rising cost of doing business, but we have not. While it was not our first choice or one we enjoy making, we’ve had to implement some increases in our rental charges per item, beginning August 15th. These changes are all being made in order to provide the quality of inventory and of service on which Loot prides itself, and that clients have come to expect. Thank you in advance for your understanding, and please reach out with any questions or concerns.
— Second, as of August 15th, clients will be responsible for a 3% processing fee when using a credit card to pay their deposit or balance. But, not to worry…there ARE other options for payment! ACH transaction fees are only .8% of the total charges (maximum of $5), plus .25% of the total. OR…pay via check and there are NO processing charges at all.
— Finally, as of September 1st, we will be changing our delivery arrival windows from a 2-hour arrival window to a 4-hour arrival window: one from 8:00am-12:00pm, and one from 12:00pm-4:00pm. Two weeks prior to the event, when we send final logistics, we will let you know where you stand on our list of deliveries, so we can make planning for your day as easy as possible.
If you’d like to refer to our full policies document, you can always find it on our website, at www.lootrentals.com/policies and more details are included in the contract we send with every proposal. If you’d like to see a copy of that before you create your next wishlist, please don’t hesitate to call or email us:
P.S. Sorry, one more thing. We realize there’s renewed concern about COVID and its potential effect on upcoming events. We’re wholeheartedly hoping that nothing will prevent you from celebrating an event on the date you’ve originally planned, but also want to assure you that our cancellation policy offers some good options for rescheduling any orders already placed, just in case. Again, please contact us with any questions, or you’re welcome to review those policies in full via the contract sent with any proposal. If you don’t have a current quote in the works with us yet, we’re happy to send those policies over to you… just let us know.