Visit our showroom

3312 Duke Road
Austin, TX 78724

 

3221 Lawnwood Street

Fort Worth, Texas 76111

(In-person appointments available Fall 2020)

 

[email protected]
877.493.LOOT

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Loot Policies

Delivery

Rental orders over $500 require delivery. Anything under that amount is eligible for Will-Call which is explained below.

In-Town Delivery

In-town delivery starts at $300 and increases based on distance, peak season times, load + crew size and any venue restrictions. 

IN-TOWN DELIVERY INCLUDES:

Time and labor involved in pulling, preparing and packing the truck prior to the event.

Time, mileage and gas traveling to the venue.

Unloading items off truck at venue.

Setting up items in the designated areas.

Time, mileage and gas traveling back to warehouse.

Time, mileage and gas returning to venue to pick-up and pack items back in truck at the end of the event.

Time, mileage and gas traveling back to warehouse.

Time and labor to unload truck and place items back to where they belong.

Use of Loot truck or rental vehicle.

All moving supplies necessary.

 

SET-UP INCLUDES:

All large items (tables, chairs and furniture) are set in place according to a floor plan or direction given on-site. Smaller bins of items and dishes are placed accordingly for on-site contact to unpack and place. Please note: our delivery crews are not focused on aesthetics like our  our stylists are and therefore not responsible for styling pillows, smalls, or making layout adjustments.

Styling services must be reserved separately if client wishes to include styling of small items and decor. $125/stylist/hr. Does not require a styling contract.

Loot is only contracted to set up and handle Loot Rentals. Any set-up of venue or client’s own property is strictly prohibited.

IF EVENT FLIP IS INCLUDED ON ORDER, LOOT ENSURES:

At agreed upon time, all Loot Rentals are moved from one site to another site specified.

All Loot Rentals will be placed according to layout or direction given on-site.

Adequate crew size to execute event flip in time allotted.

Please Note: Crew must be provided a meal if
 staying for flip.

Out-Of-Town Delivery

Out-of-Town Deliveries start at $420 and increase based on distance, load + crew size and any venue restrictions. Venues outside Loot’s 70 mile radius, are considered “out of town” and require room and board for crew members which is not included in the delivery fee.

THE OUT-OF-TOWN FEE INCLUDES:

Time and labor involved in pulling and packing the truck prior to the event.

Time, mileage and gas traveling to the venue.

Unloading items at venue and setting up in appropriate locations through direction of the event planner.

Time, mileage and gas traveling to hotel.

Time, mileage and gas returning to venue to pick-up items at the end of the event.

Time, mileage and gas traveling back to hotel.

Time, mileage and gas traveling back to warehouse.

Time and labor to unload truck and place items back to where they belong.

Use of Loot truck or rental vehicle.

All moving supplies necessary.

Room and board: Hotel ($75/person unless otherwise noted) and a per diem of $50/day/person will be provided to stylists and crew members for venues outside of Loot’s 70 mile radius.

Loot requires adequate access to delivery site, including but not limited to: drive-up access to outdoor events, minimum of 4’ wide hallways, a standard size freight elevator (8’ wide or larger), and ramp access rather than stairs.

Please note! If such access is not available, the client must inform Loot as additional labor/time will be required for delivery. Failure to notify Loot of such delivery conditions may result in additional delivery fees.

 
Reserving Your Loot

We are happy to hold items for 2 weeks on a proposal, however a proposal does NOT guarantee the availability of any items. During SXSW and other peak event times, we are able to reserve items on a proposal for 1 week only.

All reservations require a 50% deposit on the rental order, a signed contract, and credit card on file (unless otherwise specified on your individual quote).

Payments shall be accepted by cash, check, Visa, MasterCard, or American Express.

All rental orders must be finalized at least 30 days prior to the delivery date with payment in full.

Peace of Mind Fee

This covers all the cleaning and normal wear and tear repairs required after items are returned from events.

This allows the client peace of mind knowing that we’ll handle the maintenance of items so they’ll be back in working order for your next event.

If there is substantial damage requiring major repairs and/or re-upholstery caused by the client, we will utilize the payment as well to cover the charges.

If the repairs exceed what was paid in the Peace of Mind fee, we will contact you for further payment as outlined in the terms & conditions.

 

– For daily rental deliveries, the Peace of Mind fee is 5% of the rentals.

– For will-call orders we charge 15% of the rentals.

– For staging orders that we design and deliver have a 3% Peace of Mind fee attached.

– If the staging is being performed by another stager and being picked up, the Peace of Mind fee is 10% of the rental order.

– If we deliver the staging for another staging professional you assume a 3% Peace of Mind fee
If items are being leased long term, a 10% Peace of Mind fee will be assessed per month.

Will-Call Orders

Orders $500 and less are eligible for Will-Call with the following guidelines:

– We will determine what items are best fit for Will-Call.

– Items must be picked up in a covered vehicle and client is responsible for proper supplies (tie-downs and blankets) to ensure safe transport of our items.

– Will-Call is available during normal business hours M-Th 10a-5p and Friday 10a-2p. Any orders picked up or returned outside of our normal Will-Call hours will be subject to an additional charge of $50.

– Once items leave our warehouse, client is responsible for the care of our items. Any damages or loss incurred during transport or on-site at event will be the responsibility of the client. Will-Call orders will be assessed a 15% damage waiver and an additional $25 service fee if the order total is under $250 (this allows our staff to pull the items and prepare them for your event).

– Will-Call Peace of Mind Fee: 15% of the rental order. This covers all the cleaning and normal wear and tear repairs required after items are returned from events. This allows the client peace of mind knowing that we’ll handle the maintenance of items so they’ll be back in working order for your next event. If there is substantial damage requiring major repairs and/or re-upholstery caused by the client, we will utilize the payment as well to cover the charges. 

If the repairs exceed what was paid in the Peace of Mind fee, we will contact you for further payment as outlined in the terms & conditions.

Rush Orders

Orders made within 1 week of delivery are subject to a 10% Rush Fee applied to the entire order.

Minimum rental requirement must be met prior to the rush order fees.

All orders finalized within 1 week must be paid with credit card.

Changes & Cancellations

Changes and additions to existing order may require an additional deposit.

Since deposit is non-refundable, any changes made to the order must be equal or greater than the deposit amount. Once inside 30 days, any changes to the order must be equal or greater than the full balance of the order. Change orders are not permissible within 10 days of the event date.

Orders canceled within 30 days of delivery date, Loot retains full balance. If full balance has yet to paid, Loot may charge credit card on file.

Event Design

If you’d like to utilize the expertise of the award winning design team at Loot to help with furniture curation and layout design, we’re here for you! Anything requiring more than 15 minutes of a designer’s expertise will be charged at a rate of $125/hr in 30 min increments. We charge a minimum of an hour’s work when using our design services.

When quoting the order, we will estimate the time required based on the number of areas or rooms that need to be designed and filled. We will cap the estimate and request one (1) hour’s payment up front prior to beginning the design work. When you decide to rent the items we suggested in the design, we will credit your order 50% of the design fee.

Site Visits

A design consultation fee will apply if client requests a site visit with a Loot Stylist. We will recommend the best layout plan for the event while offering design advice on achieving the client’s vision. If installation or draping is recommended or requested, we will come up with a plan to best execute the job.

A $125 Design Consultation Fee must be paid in full prior to site visit that will be credited at 50% should you decide to hire Loot.

Fee includes a one (1) hour site visit at any venue within 20 miles of Loot. Any additional site visits requested will be billed at $125/hour per stylist and $50/hour per crew member.

If venue is outside the 20 mile radius, round trip mileage will be billed at the standard IRS rate.

If time on-site exceeds one (1) hour, client will be billed at 50% of our standard rate. $62.50/hour per stylist and $25/hour per crew member.

Styling

If your event requires the services of a stylist to apply final touches to the details, we can help.

STYLIST: $125/hour

CREW MEMBER: $50/hour

MILEAGE: Round-trip mileage (for stylist and additional set-up crew aside from delivery crew) from Loot will be billed at the standard IRS rate.

ROOM AND BOARD: Hotel ($75/person unless otherwise noted) and a per diem of $50/day/per person will be provided to stylists and crew members for venues outside of Loot’s 70 mile radius.

Custom Work

We are available for custom design projects that fit our brand’s aesthetic. For Loot to concept a custom design, we require a  non-refundable deposit which goes toward materials and execution. In order to give the project the attention it deserves, we require at least 30 days of production time, dependent on the scope of the project.  Each custom project is priced based on the following:

Production time ($100/hour) + Cost of Materials if created in house.

Outsourced projects will be assessed on a project-by-project basis.

Custom installation and delivery not included in the quote.

Rental Rates

All rentals are priced according to a daily rate. For events lasting more than a 24 hour time period, we are happy to quote you our multi-day rate and weekly rates.

Please note: During SXSW and other peak times, orders will not be eligible for our weekly and multi-day rates and items will be subject to a daily rental rate for each 24 hr period out of the Loot warehouse.

Peak Season Dates: March 1st – June 30th –and– September 1st – December 31st

Please note: During SXSW dates, ALL orders will have a SXSW service fee, regardless of event type.

Loot Custom Staging

If you’d like Loot’s help to sell your home, we offer staging packages as follows:

Our staging minimum is $1,500/month for a minimum of 2 months. Our one-time install fee averages to be around $1,200 to include in-town delivery M-F 9-5, a crew of movers and stylists, photography and social media promotion. We promote via Instagram (2x posts and stories), Facebook (1x post), Blog (1 written post), and Email (dedicated post and included in weekly newsletter).

We ask for a $500 deposit and signed contract to start designing the project.

Room cost averages:

– $600 for living room

– $550 master bedroom

– $350 office

– $175 entry way (to include art + lamps, console, etc)

– $350 dining room

– $325 kitchen/dining

– $400 outdoor living or dining

– $200 small outdoor living space

– $450 addl. bedroom

– $100 addl. bath

– $100 addl. styled spaces

In addition to staging the home, our staging package includes custom detailed photography highlighting the home to supplement the professional realtor photography as well as dedicated marketing through our online channels of over 20K followers including Instagram, blog and Facebook.

Photoshoots

A 50% discount will be applied to rentals being used for photoshoots that are mutually beneficial. Delivery is required for large, bulky items and is not discounted.

Hourly rates do not apply.

Rental Rates for the Loot Showroom

$400/hour during working hours (M-F 10-5) with 3 hour minimum.

$500/hour outside normal working hours with 3 hour minimum.

$800/hour during SXSW with 3 hour minimum.

Includes all furnishings. Table top items including plates, napkins, flatware and glassware is available for additional rental cost.

Additional staffing rates will apply if rented outside of normal working hours.

Cleaning fees are included.

Inquire for additional details and conditions